Refund Policy

RETURN POLICY

1.RETURN CONDITIONS

• You may issue a return within 30 days of receipt.
• Items returned must be in the same condition that you received them and with the original packing. We do not accept a returned item that is worn, damaged, washed, or altered in any way.
• We do not accept returned items that were sent back directly without contacting us first.

2.RETURN TERMS

• Suzzipaws offers a 30-day return policy.
• If the return is caused by the product quality or the mistake from us, you will be guaranteed to get a 100% refund or a free replacement.
• For the return caused by incorrect or missing address information, the shipping charges are borne by the customer and are non-refundable.
• Gifts redeemed are non-returnable and cannot be exchanged for cash.
• Last but not least, please contact our customer service at suzzipaws01@outlook.com to confirm the nearest warehouse address for you.
• We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.